Emergency Services Procedure

Definition of Triage System
Triage means filtering. Any patient who comes to seek treatment at this Emergency Department will be screened to determine the degree of urgency and seriousness of their condition. Priority will be given to life threatening and true emergency cases Every patient who comes to this department will receive assessment at the Primary and Secondary Triage. The triage process will be performed by medical officers, assistant medical officers or trained nurses.

Emergency Services Procedure

Primary Triage – When you arrive at the Emergency Department, you will be assessed by trained staff to identify life-threatening and serious signs.

Secondary Triage – In secondary triage, basic checkup such as temperature, pulse rate and blood pressure will be performed. Trained clinical support staff will get some information on health conditions and determine treatment priorities. Patients will be treated according to Triage 1 / 2A /2B / 3.

Waiting time – In case of Triage 3, you will be given a number. Citizens (65 years and above) and children (under 5 years old) will be given priority in the waiting queue.

Registration – Make sure you complete the registration process. Patients who fail to register properly may result in delays in consultation

Additional tests – For some Triage 3 patients, blood tests will be done before seeing a doctor. Usually this will be notified while in the Secondary Triage.

Waiting – Triage 3 cases will need to wait for consultation. The waiting time will vary depending number of critical cases and doctors on duty.

Doctor’s treatment – If you have any questions, you are encouraged to meet customer service staff at the counter.

Secondary Triage category

Triage 1 Resuscitation/ Critical emergency situations or members requiring immediate treatment.
Triage 2A Unstable Emergency Cases
Triage 2B Stable Emergency
Triage 3 Immediate Treatment

Estimated Waiting Time

Triage Target time to start clinical
treatment / evaluation
Target time of the settlement
of the case after being seen
by the Medical Officer.
1 0 to 3 minutes Depending on the case
2A Within 10 minutes Within 4 hours
2B Within 30 minutes Within 4 hours
3 Within 180 minutes Within 4 hours